Returns Policy

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C & C Boutique's Returns Policy

We hand check all of our outgoing orders before they are dispatched to ensure they are of the highest standard. All of the products on the C & C Boutique website are that of the best quality brands and we are confident that you will be more than happy with your purchase. 


If in the unlikely event that you are not completely satisfied with your purchase, please state on your RETURNS SHEET, which is included in your delivery, that you would like either a size/colour exchange or a refund, and return it to the returns address.


A pre-printed return address label will be enclosed in each order for your convenience.

Returns Address

C & C Boutique

114 Stewartstown Road,

Coalisland,

Dungannon.

Co. Tyrone

BT71 4PF


ALL RETURNS MUST BE MADE WITHIN 14 DAYS OF RECEIPT

We reserve the right not to process a refund for any returned items received outside the 14 day return period.


Please Note: when trying on items of clothing, please ensure that you are not wearing perfume/tan/make up or a deodorant which may leave a scent or marks on the item and all items returned to us must still be in original packaging ensuring that the labels have NOT been removed from the garment.

Please ensure to include the returns sheet

If however we find the item has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the item. 


All items must be returned with all relevant packaging, swing tags, labelling, branding and any accompanying marketing material specific to the item. Upon receipt and examination we will issue a full refund. 


We reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged, marked, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable.


As a service to our customers, C & C Boutique would like to point out that we CANNOT take responsibility for items once washed and washed & wore.
All types of underwear/earrings cannot be exchanged or returned for hygiene reasons.
Gift vouchers cannot be returned.

YOU ARE RESPONSIBLE FOR THE COST OF RETURNING AN ITEM TO US.

We advise that you send the parcel by Special Delivery (fully insured) to the full value of the goods and ensure the items are strongly packaged. If the goods are damaged in transit due to being inadequately packaged, we will be unable to give a refund.

Refunds will be processed within 10/15 days of receipt and an email will be sent to confirm receipt of return.

After receiving your return we will refund your original method of payment (excluding original shipping costs) and the amount will be back on your account please allow up to 10/15 working days. The length of time refunds take may vary depending on the card issuer.

PLEASE NOTE WE DO NOT REFUND THE ORIGINAL POSTAGE COSTS AT TIME OF PURCHASE.

In the case of unwanted goods being refunded, we will not refund any duties, taxes or postage costs that were imposed when delivered to the recipient.

Exchanges

To exchange an item for a different size or colour, simply specify the new size/colour you require in the returns form. Unfortunately, we are only able to offer size/colour exchanges. If you wish to exchange your item for an alternative style, we suggest that you return the item for a refund and purchase the new item separately. 


SALE ITEMS RETURNS POLICY 


Please note all unsuitable sale items can also be returned for refund or exchange. We must receive the returned item within 14 days of the original delivery date.

We reserve the right not to process a refund for any returned items received outside the 14 day return period.


CUSTOM MADE CLOTHING


Please NOTE that Custom made Clothing CANNOT be returned or exchanged and is EXEMPT from our standard returns policy.


JEWELLERY/EARRING POLICY


PLEASE NOTE EARRINGS CANNOT BE RETURNED. Earrings cannot be returned for refund or exchange this is due to hygiene reasons. Koko Rose Boutique treats all customers fairly.


FAULTY RETURNS


In the unlikely event where an item is deemed faulty you must notify us by email info@candcboutique.co.uk explaining the problem with the item, and return the item to the returns address within 14 days. Faulty returns must be sent back for inspection before a refund will be issued. Refunds will ONLY be given for damaged goods where no replacement product can be supplied.


Please note the item must NOT be worn, labels removed or washed. NO REFUND OR EXCHANGE WILL BE GIVEN IF ITEM IS WORN, LABELS REMOVED OR WASHED.

CHRISTMAS 2018 RETURNS POLICY

Please note all items purchased between 1 December 2018 and 31 December 2018 can be returned for exchange/refund until 15 January 2018.


CONTACT US

Please use email address info@candcboutique.co.uk to communicate with us regarding all returns, exchange and refund issues.
 

When the refund has been completed you will receive an email to confirm the goods have been returned and the value of the refund. The email will be sent to the email address provided at the time of purchase.